Frequently Asked Questions

Our Shared Shuttle service is Go Port's most popular and affordable transportation option. When booking this service, you'll share a ride with other Port Canaveral cruisers to lessen the cost of the journey. Additional pick-ups or drop-offs for fellow cruisers may be made along the way as we efficiently transport guests to their destinations.

Orlando Airport: Go Port's shared shuttles board and depart the Port on a regular basis from 7:00 AM - 10:00 AM or until debarkation has been completed. These shuttles fill up on a first-come, first-served basis and will not depart the port until they are filled. ** Cruisers with a flight departure before 1:00 PM are required to self-debark and hop on an early shuttle to ensure they arrive at the airport with ample time to make their flight.

Titusville: Our Titusville shuttle departs Port Canaveral promptly at 10:00 AM. This is the only shuttle departure time back to Titusville. All cruisers must perform a "Self-Assist Debarkation" or "Express Debarkation" to ensure they do not miss their scheduled shuttle time. After clearing customs, proceed to Pre-Arranged Transportation located outside your Cruise Terminal. Follow the Go Port signs directing you to our purple podium and be sure to check in with our Greeter at least 15 minutes prior to your 10:00 AM departure.

Sanford: Our Sanford Airport Shuttle departs Port Canaveral promptly at 9:00 AM. This is the only shuttle departure time back to Sanford. ** Cruisers heading to Sanford are required to self-debark to ensure they do not miss their scheduled shuttle time. After clearing customs, proceed to Pre-Arranged Transportation located outside your Cruise Terminal. Follow the Go Port signs directing you to our purple podium and be sure to check in with our Greeter at least 15 minutes prior to your 9:00 AM departure.

If your prearranged pick-up time is at 9:00 AM, 11:00 AM or 1:00 PM, check in at our counter located inside of Terminal A, level 1, next to the car rental counters.

If your prearranged pick-up time is at 3:00 PM or 5:00 PM call (321) 735-8833 to confirm your arrival after claiming your baggage.

Cruisers staying at an Orlando area hotel should notify the hotel of their arrival after claiming their baggage. Proper contact information is provided in your Welcome Package email. It normally takes about 5-15 minutes for a hotel shuttle to arrive at the airport.

Cruisers utilizing day-of-cruise transportation at the Orlando Airport (MCO) should check in at our counter located inside of Terminal A, on Level 1 next to the car rental counters. Go Port greeters will seat you on the next available shuttle to Port Canaveral.

Shuttles run on a regular basis from 10:00 AM to 1:00 PM.

Go Port's Fly Snooze Cruise packages are ideal for cruisers flying in the day before their Port Canaveral cruise. These packages include a hotel stay, round-trip airport transportation, and transfers from the hotel to your ship's terminal.

You can book a Fly Snooze Cruise package up to a year in advance.

Go Port's Snooze Park Cruise packages are ideal for cruisers driving in the day before their Port Canaveral cruise. These packages include a hotel stay, parking for the duration of your cruise, and transfers between the parking lot and your ship's terminal.

Yes. Every person regardless of age should be accounted for in your party.

Yes. Every person regardless of age should be accounted for in your party. However, infants under two (2) years of age, not occupying a seat, may be carried free of charge when traveling with an adult (18 years of age or older).

Cruisers utilizing our same-day direct transportation should notify their transportation provider of their arrival after claiming their baggage. Proper contact information is provided in your Welcome Package email.

Private Transportation: You can request a car seat when making your reservation for no additional charge.

Shared Shuttles: Go Port does not offer car seats on shared transportation as we cannot guarantee there will be seatbelts on the shuttle you are transported in. This is in accordance with Florida's Statute addressing child restraint requirements.

You can book Go Port's shared shuttle transportation up to two years in advance.

All transfers must be pre-arranged and cannot be purchased at our airport counter or podium at the port. You can book last-minute orders through our website.

Orlando Airport to Port Canaveral (One-Way or Round-Trip): This one-way or round-trip transportation route can be booked through 12:45 PM on the day of travel.

Port Canaveral to Orlando Airport: This one-way transportation route can be booked through 9:00 AM on the day of travel.

The Go Port Plaza is located at 3345 N. Courtenay Pkwy, Merritt Island, FL 32953.

Go Port's cruise parking lot is just 10 minutes from Port Canaveral.

Shuttles from the Go Port Plaza to Port Canaveral run on a regular basis from 10:00 AM to 12:00 PM.

Shuttles back to the Go Port Plaza run on a regular basis between 7:00 AM and 10:00 AM.

Starting March 9, 2020, the FPC Program allows our cruisers to cancel any package up to 4 days before their first Go Port Package travel date, and receive a Future Package Credit valid between the moment of cancellation until travel.

If the price of the next Go Port Package you'd like to book exceeds your credit's value, you will have to pay the difference. Alternatively, if the new Go Port Package price is lower than your credit's value, a new FPC Program credit will be issued for the remaining balance.

To participate and take advantage of the 100% credit from this program, you can request a cancellation on our Order Status page. Please note, we are currently experiencing a higher than normal volume of requests and will process your submission in the order in which it was received.