Cancellation Policy

CANCELLATION POLICY
At Go Port, we believe in making your Port Canaveral cruise travel experience as smooth and  stress-free as possible. Our "No Worries, Just Cruise" Cancellation Policy ensures that you  have the flexibility and support you need for your cruise vacation. Choose the option that best fits your needs at checkout. 

Cancellation Options: Select your option at checkout 

FUTURE PACKAGE CREDIT

If you need to cancel your booking, you can opt for a full travel credit equal to the amount of your original purchase. This credit can be used towards any future travel arrangements or services with us, offering you the flexibility to rebook at your convenience.  

• Credit Duration: The credit is valid for 12 months from the date of cancellation.
• No Fees: There are no fees for choosing the Future Package Credit option. 
• Notice Period: Date of cancellation must be made 4 days or more before the first package travel date.  

REFUND UPGRADE

For a more straightforward approach, you have the option to upgrade to a full refund. This means you can receive the total amount paid for your package, taxes and fees back to your  original method of payment, providing complete peace of mind. 

• Refund Process: Refunds will be processed within 7-14 business days from the cancellation request. 
• Upgrade Fee: A nominal fee is applied for the refund upgrade. This fee is non refundable. 
• Notice Period: Date of cancellation must be made 4 days or more before the first package travel date.

Store credit issued is non-transferable and may not be redeemed for cash. Store credit may be applied toward booking a new package. Packages booked using a Future Package Credit are non-refundable, and if cancelled, will not be eligible for another Future Package Credit. All packages are subject to availability at the time of the booking. Go Port reserves the right to correct any errors, inaccuracies or omissions at any time without prior notice or liability. The flexible travel options policy can be withdrawn without notice.

To request a cancellation, log in to your Go Port account. Then, navigate to “My Packages”, click “Request Cancellation” on the order you would like to cancel, and follow the on-screen instructions. If you have not yet signed up for a Go Port account, you can register here or fill out this form to submit a cancellation request. Please email us at info@goport.com if you need further assistance cancelling your package.

Cancellation requests must be submitted through our website or received via email by 11:59 PM Eastern Standard Time at least 4 days before travel.