info

Health and Travel Updates

menu icon click to expand

FLEXIBLE TRAVEL OPTIONS


Whether it's a booking you've already made or one you plan to make, you now have the flexibility to reschedule your travel plans through December 31, 2021

LEARN MORE

Important Info.

 

Go Port Travel Updates:

For the protection of our employees, we'll be temporarily closing our call center on March 20, 2020, at 3 PM until further notice. However, we'll be available via chat and email Monday through Friday from 9 AM - 4 PM, EST. Please Note: We're experiencing a significant backlog of requests and are working to respond as quickly as possible.

To learn more about your cancellation options, click here.

We understand that cruise lines have decided to suspend select sailings. Accordingly, we will be suspending Go Port Packages for these cruises including any scheduled transportation and hotel reservations. In our commitment to stress-free travel, we have implemented flexible travel options, waiving all change fees, that will allow you to to decide on a 125% future package credit or a 100% refund to your original form of payment.

Suspended Sailings:
Disney Cruise Line — 3/14/20- 4/28/20
Royal Caribbean — 3/14/20- 5/10/20
Norwegian Cruise Line — 3/14/20- 5/10/20
Carnival Cruise Line — 3/14/20- 5/11/20

All other cruisers have the flexibility to cancel their Go Port Package, up to the day before their first Go Port Package travel date, under our new Future Package Credit (FPC) Program. This offer is valid on any Go Port Package type, including Fly Snooze Cruise, Snooze Park Cruise, Transportation, and Parking. This program waives all change fees and provides a credit equal to 100% of the total price paid for the Go Port Package to be used toward booking a future Go Port Package for travel on or before December 31, 2021. 


Disney Cruise Line Travel Updates:

Disney Cruise Line has decided to suspend all new departures beginning March 14, 2020 through April 28, 2020.

Disney Cruise Line will offer guests currently booked on affected sailings the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date or a full refund. Guests who booked their reservation through a travel agent should contact them directly with any questions.

All other guests sailing on the Dream and Fantasy through May 31, 2020 have the opportunity to change their reservation up until the day before embarkation to receive a 100% cruise credit. It must be used for a future sailing within 15 months of their original sail date by contacting a travel agent or calling Disney Cruise Line’s at 1-866-325-2112 or 407-566-3510. 

For more information, visit https://disneycruise.disney.go.com/guest-services/advisory/

Royal Caribbean Travel Updates:

Royal Caribbean announced that they are suspending cruising in the United States beginning March 14 until May 11, 2020.

Guests sailing between these dates will automatically receive a 125% Future Cruise Credit to sail with Royal Caribbean by December 31, 2021. Guests who prefer a refund will have until December 31, 2021 to request it and deactivate their Future Cruise Credit. Refunds will be issued up to 30 days after submitting a request.

Royal Caribbean is allowing all other customers to cancel their cruises through September 1, 2020, up to 48 hours before sailing in order to receive a credit of the same value for a later cruise. This Future Cruise Credit can be used toward any cruise setting sail throughout 2020 and 2021.

For more information, visit https://www.royalcaribbean.com/cruise-ships/itinerary-updates

Carnival Travel Updates:

Carnival announced that they are pausing operations from March 13 until May 11, 2020. 

Any cruisers who were previously booked on these voyages and cancelled on or after March 6, 2020 have two options to choose from. For cancelled sailings that are 6 days or longer, cruisers can choose between a 100% Future Cruise Credit with $600 onboard credit per stateroom or a 100% refund. For cancelled sailings that are 5 days or less, cruisers can choose between a 100% Future Cruise Credit with $300 onboard credit per stateroom or a 100% refund. All Future Cruise Credit and onboard credit can be redeemed for your next cruise if booked by December 31, 2020 for a sailing departing by December 31, 2022. 

For any cruisers who were previously booked on these voyages and cancelled on or after March 6, 2020

For more information, visit https://www.carnival.com/health-and-sailing-update

Norwegian Travel Updates:

Norwegian Cruise Line announced a voluntary suspension of all cruise voyages from March 13 through May 10, 2020. 

Guest affected by cancellations between March 13 - 17 will automatically receive a 150% Future Cruise Credit which can be applied towards any Norwegian Cruise Line voyage through December 31, 2022. Future Cruise Credits will be applied to your account by April 1, 2020.

Guest affected by cancellations from March 18 to May 10 will automatically receive a 125% Future Cruise Credit which can be applied towards any Norwegian Cruise Line voyage through December 31, 2022. Future Cruise Credits will be applied to your account by April 1, 2020.

NCL is also giving an additional 20% discount when you book by April 14, 2020 using your Future Cruise Credit on cruises embarking July 1, 2020 - December 31, 2022, which will automatically be applied when you book online.

However, guests who prefer to not take advantage of a Future Cruise Credit can elect to receive 100% refund to the original form of payment 90 days after submitting a refund form. If your suspended sailing was scheduled to embark between April 12 - May 10, 2020, you will be able to request your refund starting April 13, 2020.

Norwegian Cruise Line is letting all of their other cruisers sailing through September 30, 2020 cancel up to 48 hours before their sail date for a Future Cruise Credit equal to 100% of their cruise total. This offer applies to all new and existing bookings. Guests have until December 31, 2022 to redeem their Future Cruise Credit on a new sailing.

For more information, visit https://bit.ly/2U83tPd

 

FLEXIBLE TRAVEL OPTIONS


Whether it's a booking you've already made or one you plan to make, you now have the flexibility to reschedule your travel plans through December 31, 2021

LEARN MORE

Flexible Travel Options | Change your plans up to the day before your first travel date with our new flexible options. LEARN MORE